Patient Communication Guidelines

Emergency & Urgent Care Notice

For emergencies or urgent symptoms, please call 911, visit an ER/urgent care, or contact your primary care physician. We do not provide urgent care services or after-hours answering service.

Texting Guidelines

Appropriate for:

• Appointment confirmations
• Cancellations
• Late arrival notifications (include ETA)
• Simple yes/no questions (non-medical)

When to Call

• Scheduling or rescheduling appointments
• Reporting symptoms or side effects
• Questions about care plans/results
• Portal assistance
• In-house dispensary refills

Patient Portal Information

Access your:

• Scheduled appointments
• Lab results (after provider review)
• Medication lists and instructions
• Supplement information
• Visit summaries and care plans

Medication Refill Protocol

• Submit requests via pharmacy eRx system
• Allow 5 business days for processing
• Annual visit required for medication renewals
• TLC providers only refill medications they prescribe