Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. Eligible products may be returned within 30 days of the date of purchase for a refund.

Return Eligibility

To be eligible for a return:

  • The product must be unopened, unused, and in its original packaging.

  • The return must be made within 30 days of the date of purchase.

  • A receipt, order confirmation, or other proof of purchase may be required.

Opened or used products, including supplements, are not eligible for return or refund.

At our discretion, exceptions may occasionally be made for opened products based on a physician's recommendation or approval. When an exception is approved, the customer will receive store credit rather than a refund.

Sale & Discounted Items

Sale and discounted items are final sale and are not eligible for return or refund.

How to Return an Item

Eligible products may be returned in person at our store or mailed to:

Tustin Longevity Center
825 Parkcenter Drive
Suite 100
Santa Ana, CA 92705

Please do not send products back to the manufacturer.

Refunds

Once your return is received and inspected, we will determine whether it meets our return requirements.

Approved refunds will be issued to the original method of payment. Please allow additional time for your bank or credit card company to process and post the refund.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us promptly so we can help resolve the issue.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or the product arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

For mailed returns, we recommend using a trackable shipping method. We are not responsible for returned packages that are lost in transit.