Return and Refund Policy

Return & Refund Policy 


If you are not completely satisfied with your order, you may be entitled to a return (for a refund or exchange). To request a return, please contact our customer service team at office@tlcdoctors.comby phone at (714) 544-1521 extension 400 or visit us in person 

In order for us to process your return without delay, please be aware: 

  • Returns must be requested withi30 calendar days of the original purchase or shipping date (whichever is the more recent) 
  • To be eligible for a return, the item(s) must be unused and in the same condition as received 
  • A receipt or proof of purchase is required for all returns 
  • We do not charge restocking or refund handling fees 


  • Due to regulations, all prescription medications are ineligible for returns. The only exceptions are: 
  • If you were supplied with an incorrect prescription (an error on our part), or  
  • By prior authorization of the prescribing provider due to a medical issue or conflict with the prescription 


  • Once received, the returns will be inspected, and we will notify you on the status of the return 
  • If approved, we will initiate a refund to the credit card (or original method of payment) 
  • You will receive the credit within a certain amount of days, depending on their card issuer’s policies 


  • We are unable to refund the initial shipping cost of your order 
  • If you receive a refund and the item is to be shipped back to you, the cost for return shipping will be deducted from the refund